Volunteer Management and the Busy Meeting Manager

Portrait Of Volunteer Group

We’ve all been there before…you’ve signed up a new client and you are knee-deep in preparing for the event. You’ve opened registration, you are working out the venue details, managing sponsors, exhibitors and speakers and much more!

Your call center team is busy on the phone helping out attendees when you get that phone call you KNEW was coming – someone wants to register and tells you they come every year to the conference for free, because they are volunteer staff.

You chat with your client, and they confirm that they get two or three dozen volunteers each year who get free conference registration in exchange for volunteering at the at the event.

“How did it go last year?” You ask your client…

It turns out, not so well. Volunteers didn’t know what their jobs were, some didn’t show up on time, some left early, and there were lots of other volunteer related challenges.

You smile. Been there, done that.

“Let me help you out,” you tell your client. “Let me organize a volunteer program that really works.”

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Taking Care of Your VIP and Hospitality Programs

vipsAs a professional event manager, you know how to manage online registrations, onsite check-in, accommodations, travel, functions and much more.

But are you ready if (and when) you are tasked with managing the requirements and logistics surrounding your VIP and hospitality groups?

The job is daunting! You know that there are endless tasks and to-dos surrounding arrivals, ticketing, logistics, and more. How do you keep up with the many responsibilities and requirements?

VIP and hospitality programs will usually incorporate many traditional meeting management practices, but the overall approach a manager will take is often focused on very specific requirements. In many circumstances, you may be tasked with overseeing arrivals and logistics for a group of VIPs arriving for a major sporting event, such as the Olympics or regional events.

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Centium Software Presents Client Innovation Award to TAFE QLD – Southbank Institute Brisbane

tafe-awardAt the 2016 EventsAIR User Conference held in Sydney Australia, Centium Software awarded the 2016 Rising Star Institution of the Year Award to TAFE QLD – Brisbane, Southbank Campus, Australia.

TAFE QLD Brisbane introduced the Rising Star program to their event management curriculum at the Southbank Campus in 2008 and over the years have educated thousands of students in meeting planning and in the use of event management technology.

Originally the students gained hands-on experience in EventsPro, and in 2014 Southbank Institute was the first to update to EventsAIR. Since then, students have been learning EventsAIR and have played a significant role in assisting the EventsAIR team in hands-on testing of new features.

TAFE QLD Brisbane is overwhelmed to receive this award from Centium Software,” said Christine Woods, Tertiary Education teacher at Southbank Campus. “We are pleased to be part of this exciting technology program and to be part of the Rising Star program. We have both younger and older students in our program, and even our older students find it extremely easy to learn the new technology found in EventsAIR.”

Centium Software CEO Trevor Gardiner congratulated TAFE QLD Brisbane, Southbank Campus on receiving the EventsAIR Innovation Award for Rising Star Institution of the year.

“We are very excited to present this award to TAFE Queensland,” Mr. Gardiner said. We’ve been working with this institution for many years and love working with their students. In fact, many Southbank students have received Rising Star scholarships and we even have one of their graduates working directly with us at Centium Software!”

The Client Innovation Awards are presented to EventsAIR clients who demonstrate innovative and creative solutions and designs within the EventsAIR platform. EventsAIR has become home to a wide range of creative solutions for event registration, mobile apps, and specialized portals for onsite check-in and many other integrated services.

About TAFE QLD, Brisbane

TAFE Queensland is Queensland’s largest, most experienced training institution. In the past 130 years, schools in the TAFE system have graduated over seven million students.

Southbank Institute introduced the Rising Star program to their event management curriculum in 2008 and over the years have educated hundreds of students in meeting planning and in the use of event management technology. Originally the students gained hands-on experience in EventsPro. In 2014 Southbank Institute was the first to update to EventsAIR.